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Configuration.
The VoxBox comes with two ports, and two hours and forty minutes
of recording time. This can be upgraded to a maximum of 4
ports, and eight minutes of recording time. This is simply
achieved by adding a two-port expansion card and inserting
a memory card to the motherboard.
Programming.
The VoxBox can be programmed by touch-tone telephone using
DTMF tones or a computer, using the VoxBox Utility Program,
which is a Windows-based proprietary programme. Programming
can be done from a local location or a remote location using
a modem.
Integration with your PBX.
The VoxBox can be integrated with your PBX through In-band
DTMF integration using DTMF tones. This type of integration
is achieved by setting up the communication parameters on
the PBX and the VoxBox, including answering a call, transfer,
recall from busy, recall from no answer, notification parameters
and more.
Message Notification.
The VoxBox automatically notifies the mailbox owner of new
messages in different ways according to the system configuration.
Notification may be local (to a PBX extension) or remote (to
a telephone at a remote location or a mobile telephone).
Security Passwords.
The VoxBox supports three types of passwords, each with four
digits:
System Administrator. Gives access to all data stored in the
VoxBox.
Operator. Gives access to the operating modes. Mailbox.Gives
access to individual mailboxes. The mailbox owner can change
the password any time.
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- The
VoxBox's Automated Attendant
Answers incoming calls and, through a series of recorded
menus and telephone directories, helps the caller reach
the desired extension.
- Opening
Greeting.
The VoxBox plays a pre-recorded greeting to callers. The
opening greeting usually includes the organisations name,
how to switch to another language, how to reach an extension,
department or operator, how to leave a message and how to
access a directory. During the greeting, callers can access
a department by dialling a single digit, dialling the extension
number or holding for assistance.
- Operating
Modes.
Depending on the time and the system schedule, the VoxBox
answers external calls with one of four opening greetings:
- Day
Mode.
During normal business hours, the VoxBox answers calls with
a pre-recorded daytime greeting. The daytime greeting enables
the caller to reach a requested extension, mailbox, department,
directory or to change to another language.
- Night
Mode.
During non-working hours, the VoxBox answers calls with
a pre-recorded night-time greeting that enables the caller
to leave a message in a requested mailbox.
- Holiday
Mode.
During holidays, the VoxBox answers calls with a special
greeting that enables the caller to leave a message in a
specific mailbox or in the operator's mailbox. The holiday
mode is password protected and can only be activated by
authorised personnel.
- Break
Mode.
The System Administrator can program part of the day mode
as break time. During break time, the VoxBox answers calls
with a special greeting that enables the caller to leave
a message in a specific mailbox or in the operator's mailbox.
The System Administrator can also program the VoxBox to
override the system schedule and operate continuously in
day, night or holiday mode.
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